Some people think that the difference between general conversations and technical conversations is a question of different vocabulary. That is, of course, one of the differences but knowing technical vocabulary will not be enough to have a clear, effective and engaging conversation or make a good presentation.

You will also need to know the appropriate sentence structures, grammatical forms, key communication phrases and questioning styles to have impact. In this module you will work with templates and process steps to engage your audience and get your point across efficiently.